Engineer Visit

An engineer visit may be arranged for:

• Installation & setup of eligible products, included free where the product page indicates engineer-fitted delivery.
• Product demonstration and guidance on safe daily use.
• Servicing or a warranty repair under our Warranty.

To request an engineer visit:

1. Contact us via the Contact page or the Careline helpline with your order number and the reason for the visit.
2. Our team will confirm eligibility and share the available options for your location.
3. We schedule a convenient time slot and confirm it with you.

For orders that include engineer-fitted installation, our team reaches out to you automatically after dispatch — no separate request is needed.

Engineer visits are available in serviceable locations across India. Coverage and scheduling can vary by area; our team will confirm the earliest available slot for your pincode when you get in touch.

To help the visit go smoothly:

• Please ensure someone aged 18 or over is present during the visit.
• Keep your order number and product details handy.
• Our engineer will complete the installation or service and walk you through safe operation before leaving.

We will keep you informed of the expected arrival window and notify you promptly of any changes.