Privacy Policy

We collect only the information needed to process your orders and support you:

• Contact & delivery details — name, phone number, email address, and shipping/billing address.
• Order information — the products you buy, order history, and communications with our support team.
• Payment information — processed securely by our payment partner (Razorpay). We do not store your full card, UPI, or bank credentials on our servers.
• Usage data — basic device, browser, and page-interaction data collected to keep the site secure and working well.

We use your information to:

• Process, fulfil, and deliver your orders, including engineer-fitted installation where applicable.
• Provide customer support, warranty service, returns, and refunds.
• Send transactional messages such as order confirmations and delivery updates.
• Comply with tax, accounting, and other legal obligations.
• Improve the safety, performance, and usability of our website.

We send marketing communications only where you have opted in, and you can unsubscribe at any time.

We do not sell your personal information. We share it only with:

• Logistics partners — to deliver your order and arrange installation.
• Payment processor — Razorpay, to securely process payments and refunds.
• Service providers — who help us operate the website, under confidentiality obligations.
• Authorities — where required by law or to protect our rights and users.

Payments are handled by Razorpay over an encrypted connection. Card, UPI, and net-banking details are entered directly with the payment gateway and are never stored by VMS Careline. Refunds are issued back to your original payment method.

We use essential cookies to keep your cart, session, and security features working. We do not use cookies to build advertising profiles. You can control cookies through your browser settings, though disabling essential cookies may affect checkout.

We keep your information for as long as your account or order relationship is active, and thereafter only as long as needed to meet legal, tax, warranty, and accounting requirements.

You may request to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or out of date.
• Delete your information, subject to our legal retention obligations.
• Withdraw marketing consent at any time.

To exercise any of these rights, please contact us.

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work continuously to safeguard your data.

Our website is intended for adults. We do not knowingly collect personal information from children under 18. If you believe a minor has provided us information, please contact us and we will remove it.

We may update this policy from time to time. Material changes will be reflected by the “Last updated” date at the top of this page. Please review it periodically.