Warranty

Our warranty protects you against defects in materials and workmanship under normal use for the warranty period stated on the product page. During this period we will repair or replace a covered product at no cost to you. The warranty is valid across India and begins on the date of delivery.

The warranty covers, for the applicable period:

• Manufacturing defects in materials or workmanship.
• Functional failure of the product under normal, intended use.
• Faults identified during engineer-fitted installation.

The warranty does not cover:

• Normal wear and tear, or consumable and wear parts (for example, tyres, cushions, and batteries beyond their rated life).
• Damage from misuse, accidents, improper storage, or use outside the product’s intended purpose.
• Repairs or modifications carried out by anyone other than VMS Careline or an authorised partner.
• Cosmetic wear that does not affect function.

Making a claim is simple:

1. Contact us via the Contact page or the Careline helpline with your order number and a description (and photos, if possible) of the issue.
2. Our team will assess the claim and confirm whether it is covered under warranty.
3. For covered claims, we will arrange a repair, replacement part, or replacement product — including an engineer visit where required.

Please keep your order confirmation, as proof of purchase is needed to validate a claim.

A warranty claim is different from a return. If you received a damaged or incorrect item, or want to return an eligible product, see our Return & Refund Policy. Delivery timelines are covered in our Shipping Policy.