Return & Refund Policy

You may request a return within 7 days of delivery for eligible items. To be eligible, the product must be unused, in its original condition, and in its original packaging with all accessories, manuals, and free items included.

For hygiene, safety, and regulatory reasons, some items cannot be returned once delivered, including:

• Used or installed equipment (unless found to be defective).
• Hygiene-sensitive and personal-use products, and consumables, once opened.
• Made-to-order or customised items.

Defective or damaged items are always covered — see below.

Contact us via our Contact page or the Careline helpline with your order number and reason for return. Our team will confirm eligibility and arrange a pickup or drop-off. Please do not ship an item back without confirmation.

If your item arrives damaged, defective, or incorrect, report it within 48 hours of delivery with photographs. We will arrange a free replacement or a full refund, including any shipping charges paid. Manufacturing defects beyond this window are handled under the product warranty described on the product page.

Once your returned item is received and inspected, we will notify you of the outcome. For approved returns:

• Refunds are issued to your original payment method through Razorpay.
• Prepaid orders are typically refunded within 5–7 business days of approval; the time for the amount to reflect depends on your bank.
• For Cash on Delivery orders, we will collect your bank/UPI details to process the refund.

Where you prefer a replacement over a refund for an eligible return, we will ship the replacement once the original item has been received and inspected, subject to availability.