Cancellation Policy

You can cancel an order free of charge any time before it is dispatched. Contact us via our Contact page or the Careline helpline with your order number as early as possible, and we will stop the order and process a full refund.

Once an order has been dispatched it can no longer be cancelled directly. You may instead refuse delivery or request a return once delivered, subject to our Return & Refund Policy.

Refunds for cancelled orders are issued to your original payment method through Razorpay, typically within 5–7 business days of confirmation. The time for the amount to reflect depends on your bank or payment provider.

Occasionally we may need to cancel an order — for example, due to stock unavailability, a pricing error, or suspected fraud. If this happens, we will notify you and refund any amount already paid in full.